We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Customer is responsible for associated shipping costs unless product is defective.

Return

  1. Get in touch with our customer service representative by sending us an email. Indicate which item(s) you would like to return and the reason for your return.
  2. Place the item(s) in the original packing and seal the parcel securely.
  3. Drop off you package at the local post office.
  4. Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

Return Conditions

  1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
  2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
  3. We do not accept returned items that were sent back by you directly without checking with us first.

If you're interested in making an exchange or a return, please send us a message through the contact form or send email to conway@luckyand.coPlease ensure that packages do not require signature for delivery when sending returns. Once we receive a return/exchange, please allow 2-5 business days for processing.